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Proactive Intelligent Assistant (IA)

Digital care and supportive communication tool
for outpatient patients.
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Most clinics don't know if their patient recovered — we're changing that!

  • Are your patients recovering? Now you'll know for sure. Stay in touch with them after the appointment!
  • Do dozens, hundreds, thousands of outpatient patients pass through your medical center daily? Automate post-appointment communication with patients. Show care, increase loyalty, and boost repeat appointments.

Problems We Solve

  • Patients don't return — if treatment didn't help, the patient goes to another doctor, considering the first one 'bad', instead of returning and adjusting the treatment.
  • Many patients are insufficiently adherent to treatment — as a result, correctly prescribed treatment is ineffective, and the patient goes to another doctor.
  • Lack of data on clinical outcomes — clinics know nothing about the results of their patients' treatment.
  • Loss of trust — the doctor and clinic lose the patient's trust, even if the correct treatment was prescribed.
  • Patients leave negative reviews — mistakenly considering the service provided to be of poor quality, the patient shares negative feedback with their circle and through aggregators.

KEY FEATURES

Exodoc Intelligent Assistant:

  • Proactively communicates with the patient after the appointment.
  • Reminds about medication intake according to the schedule.
  • Collects feedback on well-being.
  • Initiates booking a follow-up appointment when necessary (no improvement within the timeframe specified in the medication instructions; condition worsened; side effects developed).
  • Intercepts negativity and motivates leaving positive reviews.
  • Records recovery and maintains statistics.

How It Works?

Three simple steps that don't require changing your usual workflow:

The doctor or administrator activates control — after the appointment, checks the "Enable IA control" box in the MIS.

  1. IA communicates with the patient — the patient receives messages in the messenger with medication reminders and questions about well-being according to the IA schedule. The IA maintains a welcoming and supportive conversation while adhering to strict boundaries (NO medical recommendations, NO discussions with the patient about the doctor's prescriptions), strictly staying within its competencies.
  2. Result is recorded — the IA records the treatment result in the system or helps book a follow-up appointment.
  3. Feedback is initiated — negativity is intercepted (dissatisfaction data is sent to administrators for handling) or positive review writing is motivated (a link to the clinic's page on your desired platform is provided).

Full control and analytics!

All metrics are tracked in real-time through a convenient administrator panel.

Our Solution

What does your clinic get as a result?

  • Increased treatment adherence — patients are more responsible about following prescriptions, feeling care and attention from the clinic.
  • Growth in repeat visits — timely booking for treatment adjustment increases patient loyalty.
  • Objective effectiveness metrics — real data on treatment results for each doctor and the clinic as a whole.
  • Evidence-based loyalty — patients see your clinic's care, use its services more often, and recommend it to friends!
  • Effective feedback management — negativity is intercepted, while positive feedback more often appears in reviews.

Who is our service for?

The solution is suitable for any medical organizations with outpatient patients:

  • Private medical centers.
  • Medical center networks.

Why Us?

We know the medical business from the inside and understand the needs of doctors and patients.
The Exodoc.ai team consists of experts with years of experience in creating and managing multi-specialty private medical centers, developing and implementing information systems for various industries, including healthcare, finance, and the public sector.

Our product is developed in close cooperation with the best industry representatives and continues to evolve daily.

Questions and Answers

How much does your solution cost?
You only pay for interactions where the user engaged in a dialogue with the IA. One such interaction costs 25 rubles and lasts from 2 (for "acute" diagnoses) to 4 weeks (for chronic diseases).
Is the number of messages in one interaction limited?
The number of messages is unlimited.
How does integration work and what data is needed for Exodoc.ai to function?
We integrate with any MIS and CRM, and for the IA to work, a maximally limited set of data from the clinic is required, including daily export of the following parameters: — phone number of all patients who had a primary or follow-up appointment;
— diagnosis made (or preliminary diagnosis);
— prescriptions made (medications, physiotherapy, and other procedures).
Does Exodoc.ai process personal data and data constituting medical confidentiality?
For the IA to work, a MAXIMALLY limited set of data is required, which does NOT include the patient's full name, passport data, address, gender, or age.
How is Exodoc.ai different from similar chatbots?
The fact that our IA is not a chatbot. 🙂 Unlike existing market solutions, our IA is proactive. It independently, in an unobtrusive and maximally tactful form, initiates communication with the patient. And pursues clear goals: — increasing patient loyalty through demonstrating care;
— increasing patient return to the clinic;
— improving treatment adherence;
— collecting data on clinical outcomes;
— working with feedback.
Does your IA provide medical recommendations or adjust prescriptions?
Under no circumstances does the IA provide medical advice or make prescriptions; this is strictly prohibited through a system of restrictions (guardrails) and is subject to a two-stage control system: an AI supervisor on a special analytical language model monitors every interaction with the patient and immediately notifies clinic administrators of any non-standard communication — whether it's patient dissatisfaction or "hallucinations" of the language model.
Can clinic administrators intervene in the interaction with the patient?
Yes, at any stage, a clinic administrator can manually or upon a message from the AI supervisor, intervene in the chat with the patient to clarify details.
How does the IA initiate booking a follow-up appointment?
The IA obtains the patient's consent for a phone call, after which it either notifies clinic administrators of the patient's desire to book a follow-up appointment, or initiates a phone call via IP telephony, connecting the clinic's call center and the patient in one call.
What is required to get started?
Our specialists analyze your MIS and propose an optimal mechanism for daily synchronization with Exodoc. Already after the first synchronization, Exodoc algorithms start working and prepare an interaction plan with your patients.

Ready to start caring
for patients better?

Submit a request for a free chatbot demonstration for your clinic to receive:

  • Personal demonstration of Exodoc.ai capabilities;
  • Free 14-day trial period;
  • Free integration with your MIS.
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+7 (903) 311-29-98

PRIVACY POLICY

1. General Provisions

1.1. This Policy regulates the processing of personal data carried out by Individual Entrepreneur Lotnik Yu.S. (TIN 027711315606, OGRNIP 311028030700010) when providing Clients (medical organizations) with access to the Service.
1.2. The Policy applies to relations between the Contractor and Clients.

2. Roles of Parties in Personal Data Processing

2.1. The Client (medical organization) is the operator of patients' personal data and is responsible for obtaining patient consents and informing them.
2.2. The Contractor processes personal data solely on behalf of the Client and does not use the data for its own purposes.

3. Processed Data

3.1. The following categories of patient data may be processed within the Service:

  • identification data (full name, date of birth, etc.);
  • contact data (phone, messenger account);
  • health status data provided by the patient themselves through the Service.

4. Processing Purposes

  • ensuring the Service operation;
  • transferring data to the Client;
  • storing data to provide reporting to the Client.

5. Protection Measures

The Contractor takes organizational and technical measures to protect data from unauthorized access, including: encryption, access restrictions, use of secure communication channels.

6. Data Storage and Deletion

6.1. The storage period for personal data is determined by the Client in accordance with its local regulations.
6.2. Upon termination of the contract, data may be deleted upon the Client's request.

7. Final Provisions

7.1. This Policy is published in open access on the Contractor's website.
7.2. The Contractor has the right to make changes to the Policy, notifying the Client.

TERMS OF SERVICE

(offer for legal entities and individual entrepreneurs)

1. General Provisions

1.1. This document is an official offer by Individual Entrepreneur Lotnik Yu.S. (TIN 027711315606, OGRNIP 311028030700010), hereinafter referred to as the "Contractor", to conclude a contract for the provision of services for access to the automated patient interaction service ("Service").
1.2. Acceptance of this offer is the registration of the Clinic (legal entity or individual entrepreneur providing medical services) in the Service or actual use of the Service.

2. Subject of the Contract

2.1. The Contractor provides the Client (medical organization) with access to the Service, which allows interaction with patients during outpatient treatment through messengers.

2.2. The Service functionality includes:

  • automated communication with patients according to predefined scenarios;
  • collection of information about the course of treatment (based on patient responses);
  • transfer of data to the Client's accounting systems (according to agreed integration protocols).

3. Liability of Parties

3.1. The Contractor does not provide medical services and is not responsible for the correctness of medical prescriptions, recommendations to patients, or the consequences of their application.
3.2. The Client bears full responsibility for:

  • the content of messages sent to patients;
  • the correctness and legality of processing patients' personal data;
  • compliance of the Service use with the requirements of Russian legislation, including Federal Law "On Personal Data" No. 152-FZ and Federal Law "On the Fundamentals of Health Protection of Citizens in the Russian Federation" No. 323-FZ.

4. Personal Data

4.1. Processing of patients' personal data is carried out by the Client as the operator of personal data.
4.2. The Contractor acts as a person processing personal data on behalf of the Client and undertakes to comply with the requirements of 152-FZ.

5. Limitations

5.1. The Service is not a medical information system subject to certification and is intended solely for auxiliary communications.
5.2. The Contractor does not guarantee 100% uninterrupted operation of the Service but takes measures to maintain its availability.

6. Payment Terms

6.1. Payment terms for services are determined by an individual contract or tariff plan.

7. Final Provisions

7.1. All disputes are resolved through negotiations, and if impossible, in the Arbitration Court at the place of registration of the Contractor.
7.2. These Terms come into force from the moment the Client accepts the offer.